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Operations Team Productivity: What They Do and How to Build and Improve Yours Thrive Global

Manage to outcomes — not tasks — with intelligent compliance, workflow and performance management. Build, run, secure, and manage all of your apps across any cloud with application modernization solutions and guidance from VMware. Operate apps and infrastructure consistently, with unified governance and visibility https://globalcloudteam.com/ into performance and costs across clouds. Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud. Give developers the flexibility to use any app framework and tooling for a secure, consistent and fast path to production on any cloud.

cloud operations team structure

Project managers should be outstanding communicators and motivators. They understand both the business and technical implications of the cloud project and are often involved with staffing, vendor selection, scheduling and budgeting. They use established key performance indicators to measure costs, availability, productivity and other actionable aspects of the cloud project. Project managers are also excellent troubleshooters, able to recognize and resolve problems before they cause delays or blow the budget.

The migration project steps are different, and setting up a cloud migration team structure involves more than just hiring people. Different from software engineers, cloud engineers build, deploy, and manage cloud computing systems and storage. They write the software that allows users to access, store, and retrieve data across networks of servers. Ops teams rarely come into direct contact with customers, but it’s still their responsibility to make sure the company delivers the right products to the right customers on time.

Digging into infrastructure challenges

Process improvement and automation mean the operational work needed to improve and upgrade various processes continually. Non-disruptive upgrades.Infrastructure and software can both be upgraded or updated seamlessly, without service disruption enabling fixes to be applied or new functionality added while normal business operations continue. With thousands of partners worldwide, we are cloud operations team structure positioned to help customers scale their business, drive innovation and transform their customer experience. Together with our partners, VMware is building the new multi-cloud ecosystem positioned to become essential to our customers. With connected security that delivers full visibility and frictionless operations, your apps and data are more secure with VMware, in any environment.

cloud operations team structure

You will need to help others understand why changes are needed and how the changes will be beneficial. Communicating and gaining buy-in are team efforts and will require executive support, as well as training or input from experts in their areas such as the cloud architect, engineer, and software developer on the team. There will still be maintenance, compliance audits, optimization, resource deployment, data integration, and more critical tasks to be done on a regular basis. To keep up with everything, you are going to need to institute and standardize processes for continued cloud management from your team. Automatically visualize your entire cloud environment with Lucidscale to see key cloud governance data in context.

Build a Cloud Migration Team with ProCoders

With those resources in place, you’re ready to think about the structure of the rest of the team. Operations also lead business predictability by helping the C-Suite plan KPIs and holding them financially accountable. Some ops professionals are specifically trained to neutralize legal issues, too. While your CIOs and CTOs are heavily involved in cloud initiatives, they are rarely in the weeds.

Improved RPO/RTO.Backup and data recovery was the initial use case for the public cloud and continues to be a strong driver for cloud migration. Backup and replication strategies can lower the recovery point objective and recovery time objective to near-zero, helping to ensure availability around the clock for an increasingly global user and customer base. Reduce time-to-value, lower costs, and enhance security while modernizing your private and public cloud infrastructure. But an ops manager uses these skills on a bigger scale to unite people and processes seamlessly across the entire organization. As any great ops professional will tell you, ensuring quality output means ensuring value at the source. To do this, the ops team focuses on acquiring inventory and services that maximize productivity, minimize risk and costs, and deliver on customer expectations.

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Many of the roles a part of the cloud team will come from other positions and departments. Therefore, to ensure success, you will need to establish cross-functional collaboration that brings the entire team together and reduce confusion. Cloud compliance is an ongoing process and team effort and requires regular reviews to ensure constant compliance with industry standards outlined in GDPR, FedRAMP, and PCI guidelines. This is a very technical role that requires extensive IT experience and cloud knowledge.

The scope of standards and practices may vary, but usually covers how and when it’s acceptable to change production systems, incident management, error budgets, etc. In other words, while such an SRE team may not interact with every service or developer team directly, it’s often the team that establishes what’s acceptable elsewhere within their area of expertise. As the company and system complexity grows, new product/application teams will be required.

Benefits and drawbacks of CloudOps

If one person owns emergencies, and other standard requests, means that the rest of the team is free to focus all its energy on projects. Anywhere access.Organizations can access cloud applications and resources any time, using nearly any device, from anywhere with an internet connection. Cloud Operations relies heavily on analytics to enhance visibility of elements of the cloud environment, providing the insight needed to control resources and run services efficiently. Accelerate cloud transformation with an enterprise infrastructure, multi-cloud operations and modern app platform across the edge and any cloud.

cloud operations team structure

The benefits of these shifts can accrue to infrastructure and operations (I&O) even if they remain completely on-premises. Cloud project management is a full-time process that requires a team of experts, and migration is just the beginning. Whether you use an internal team or an external cloud provider, there are standard processes that must be in place for any successful project. Decide how the migration should be organized and clarify who will do what, when, and how.

On a day-to-day basis, the cloud operations engineer will be tasked with creating processes for measuring system effectiveness and identifying areas for improvement. The most successful CloudOps engineers will work hard to stay abreast of new technologies in order to choose the right tools for orchestration and the best tools for compliance audits and reporting. Cloud software developers are professional software developers who have the creativity and technical know-how to develop programs that are stored in the cloud.

In-House or Outsourced Cloud Migration Team: What to Choose?

Silos make traditional infrastructure operating models incompatible with agile and cloud-ready infrastructure. For I&O to be responsive and fast, it must be organized based on the infrastructure products it supports rather than by roles. To do so, companies must build agile product teams made up of people with relevant areas of expertise, including product owners, solution architects, infrastructure and software engineers, and security specialists. Product owners can collaborate with application teams to understand what services or products are needed.

Complexity is a given when it comes to cloud management and it can often lead to misalignment, confusion, and miscommunication. The executive sponsor should develop a technology plan that gives decision-makers an estimated financial projection and should include a proposed budget and the resources that will be needed. However, they can’t make the decision alone and should consult the other members of the cloud team. Your executive sponsor plays an essential role in communicating a holistic cloud strategy. In terms of realizing efficiencies, this mostly consists of managing AWS accounts, organization policies , and billing. This group owns cloud spend across the organization and, as a result, is able to monitor cumulative usage and identify areas for optimization.

  • Shifting to an engineering-focused organization and gaining the support of advanced engineers also made it possible to adopt an SRE model.
  • This involves building or providing solutions for things like CI/CD, artifact repositories, documentation portals, developer onboarding, and general developer tooling.
  • It also restructured how teams work together, stressing the importance of collaboration on application development and infrastructure.
  • Cloud Operations is the practice of managing delivery, tuning, optimization, and performance of workloads and IT services that run in a cloud environment including multi, hybrid, in the data center and at the edge.
  • You want a team that can handle all the challenges involved in moving your operation to virtual storage.
  • It also means productizing and automating traditional operations tasks while encouraging good patterns and practices.

Enhanced security.Major hyperscale cloud providers utilize the industry’s best physical security and constantly monitor their infrastructure to help prevent against cybercrime or data exfiltration. Nearly every organization realizes security improvements when migrating to the cloud, keeping in mind that cloud security falls as much on the organization as it does on the cloud provider. Run enterprise apps at scale with a consistent cloud infrastructure across public clouds, data centers and edge environments.

Visualize your entire cloud architecture

Specifically, most days should be spent developing software that automates or optimizes aspects of the team’s responsibilities. Non-software projects include shepherding a new launch or working with stakeholders on requirements for future releases. Teams may combine oncall and ticket duty into one position if the amount of work in those categories is sufficiently small. Depending on the scope of the infrastructure, issues involving such a team may negatively impact your entire business, similar to a Kitchen Sink implementation. This describes an SRE team where the scope of services or workflows covered is usually unbounded. It’s often the first SRE team in existence, and may grow organically, as it did when Google SRE first got started.

cloud operations team structure

I should also caveat that—outside of being a strategic instrument—Real Kinetic is not in the business of simply helping companies lift-and-shift to the cloud. When we do, it’s always with the intention of modernizing and adapting to more cloud-native architectures. Consequently, our clients are not usually looking to merely replicate their current org structure in the cloud. VXLANs add network isolation and enable organizations to scale data center networks more efficiently. While serious problems or disruptions are typically directed to engineers and architects, systems and performance analysts gather metrics and work to ensure workload capacity and performance remain within acceptable parameters. They may watch help desk tickets and categorize incidents to recommend additional updates or improvements.

Cloud data protection

However, team members take turns being responsible for emergency issues as they arise. Likewise, team members take turns being responsible for normal requests from other teams. If you are constantly being interrupted with emergency issues and requests, you will not be able to get projects done. If an entire team is focused on emergencies and requests, nobody is working on projects. This exercise may help you avoid overload and premature reorganizations. A common characteristic of a binary approach is that “fully supported by SRE” generally means that a given service or workflow is jointly owned by SRE and developers, including on-call duties, after some onboarding process.

Project manager

Include all stakeholders.Cloud migration is change, and many organizations and departments are change-averse. Every stakeholder from users to top executives should be involved in migration planning to help ensure that business-critical processes do not fall through the cracks during migration. Instill the importance of taking a CloudOps approach and emphasize how it aligns with existing DevOps strategies. DevOps improvements can bubble throughout the organization, helping to bring more reliable software applications to fruition faster, which leads to improved performance for the organization as a whole. Ultimately, DevOps helps improve the user experience for employee and customers alike.


An example of a service category would be software, and a service could be software distribution for HR. By the way, freelance platforms such as Upwork, Toptal, Arc, Fiverr, and the likes are great places to hire professionals for this type of project. However, you have to deal with the hassle of screening candidates and so on. In most cases, it is better to hire a company that has vetted professionals with on-demand access to them. Having discussed the main challenge with dedicated in-house teams, which is hiring, it is important to discuss one of the most efficient ways to create your team, which is offshoring.

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